Black Box Corporation of Pennsylvania (“Black Box”) announced that the company was named a Bronze Award Winner of the 13th annual Stevie® Awards in the Sales & Customer Service category. The awards recognize the achievements of contact center, customer service, business development, and sales professionals worldwide.
“At Black Box we are so devoted to providing outstanding customer service that we consider our support staff to be our best product,” said Doug Kuzma, Director of Product Development in the Technology Products Solutions business at Black Box. “Members of our support team are as important to the successful IT, communications, and business operations of our customers as the products we deliver. We’re proud that our amazing customer service team has once again been recognized with a coveted Stevie Award.”
Black Box is committed to providing exceptional pre- and post-sales customer service tech support for the company’s IT infrastructure, pro AV, high-performance KVM, broadcast and production, control room, and connectivity solutions. The Black Box customer experience program includes 24/7/365 support backed by extensive technical expertise, and a Center of Excellence that helps to keep customers’ systems optimized and ensure maximum uptime for critical operations. To maintain a consistently high level of service, Black Box closely monitors customer and tech support staff and listens to customer feedback. The company’s remarkable timeliness and responsiveness are documented both with statistics and customer satisfaction surveys.
Stevie Award winners were announced and honored during a gala banquet on Feb. 22 at Caesars Palace in Las Vegas. Further details about the Stevie Awards for Sales & Customer Service are available at www.StevieAwards.com/Sales.