The company announces that Encompass, a global technology services company that delivers end-to-end video solutions to television networks, broadcasters, sports leagues and OTT service providers, has selected DataMiner to unify its operations and service assurance.
“We are extremely proud of the deployment of DataMiner at Encompass. It’s an honor to power its operations in Asia,” commented Jonathan Triboulet, Director APAC Operations at Skyline Communications. “With our local presence in Singapore, we are in a very good position to fully support Encompass’ operations.”
The project at Encompass comprises an end-to-end DataMiner system that is designed to unify operations across the entire multi-vendor infrastructure. The Singapore business unit also benefits from the DataMiner expertise of Encompass Buenos Aires. Those teams already have long-standing and vast experience in the administration and operation of the DataMiner platform, and built the system without any involvement from Skyline. Rather than deploying siloed EMS systems to manage the new infrastructure elements, DataMiner now also monitors Encompass’ new satellite infrastructure and provides full earth station uplink and downlink management.
“With over 160 channels of premium video content being managed 24×7 in APAC alone, we need to deliver superior quality of service to our clients at all times,” said Mark Wardle, VP Engineering & Operations at Encompass Singapore. “DataMiner offers a comprehensive solution that provides a “single-pane-of-glass” view of our entire complex and diverse infrastructure.”
Skyline Communications is indeed deeply rooted in the APAC region. Its office in Singapore opened in 2017, with the purpose to support its continued growth in the APAC region. Expanding its local presence across all regions demonstrates Skyline’s long-term commitment to its current and future customers, which is all about increasing the quality of service and reducing the operational costs.
“We take that commitment seriously. It’s not just about delivering a solution that’s tailored to the needs of Encompass in terms of the look and feel and automated workflows,” adds Jonathan Triboulet. “We also make sure the operations and engineering teams are fully capable and independent through our various activities around the Singapore region. Organizing training that enables our customers to take advantage of all DataMiner aspects and scheduling webinars to share our knowledge is equally important to us. Skyline’s unique expertise plays a huge role in our global success story and facilitates operations teams to manage their entire operations in an intuitive and proactive manner.”